Help & Support

Pay by Monthly Direct Debit?

If you are paying by Monthly Direct Debit (equal monthly payments) your monthly payment will be taken from your bank account on your chosen payment  date each month but you’ll only receive a bill once every 3 months.

Pay by Quarterly Direct Debit?

If you are paying by Quarterly Direct Debit (full bill amount every 3 months) you should receive your bill before any payment is taken from your bank account. Please call us on 03457 455 455* if you have not received your bill.

*Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.